Go beyond business phone service
Elevate Unified Communications
With Elevate, you get the essential tools you need to create consistent communication experiences.
BUSINESS PHONE
Highly reliable cloud-based phone system with 90+ calling features, crystal clear call quality and HD voice.
VIDEO CONFERENCING
Securely meet face-to-face with your employees and customers from anywhere with up to 3 video feeds.
TEAM CHAT
Bring your teams together and quickly communicate with coworkers from any device.
FILE MANAGEMENT
Share and collaborate on files securely from any location with real-time backup and restore.
Elevate Your Secure Business Communications
INCREASED FLEXIBLITY & PRODUCTIVITY
Enabling workers to collaborate from anywhere, on any device.
HIGH RELIABILITY
Delivering 99.999% uptime reliability, so you’re never out of touch.
LOWER COSTS
No phone system hardware to buy, install, manage, upgrade, or replace.
SIMPLIFIED SCALING & MANAGEMENT
Easily scales according to the needs of any business.
BUSINESS CONTINUITY
Elevate keeps businesses connected and running even if the power goes out.
Why Elevate Business Communications?
Should you move your Business Communications Securely to the Elevate Cloud Now? Watch this 3 minute 14 second video to discover more.
Regardless of where employees are located, Elevate keeps your teams connected and productive.
DESKTOP APP
The Elevate Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC. Watch this 05:35 Video to see how it works!
MOBILE DEVICE
Seamlessly switch your workspace to any Apple or Android smart device with the Elevate Mobile App. See how easy it is to get up and go in this 01:49 Video
DESK PHONE
Pre-configured phones connect to the feature- rich Elevate service wherever they’re plugged in.
Hosted Phone System—VOIP, Video Calls, and Secure Messaging
Hosted Phone System—VOIP, Video Calls, and Secure Messaging
This is vastly more powerful than outdated traditional phone systems like the traditional private branch exchange (pbx). Traditional business phone systems handled personal phone calls, fax, and voice services only. That technology has quickly become outdated because companies today need more than the traditional phone system can provide.
Hosted and unified secure communication tools, such as the hosted phone system, paired with secure online meeting services, can help increase employee efficiency, lower capital spending, and improve overall security.
Securely Boost Productivity with Elevate – Fully Integrated with Microsoft Teams
POWERFUL PHONE SYSTEM
Our advanced cloud-based phone system sits directly inside Teams with no extra license needed.
SINGLE APP EXPERIENCE
Give users a single Teams app for all their communication and collaboration tools.
ADVANCED FEATURES
Features like call queues, SMS, monitor, whisper, and barge optimize call handling directly inside Teams.
See how the Elevate Embedded Teams Experience improves Employee\Customer Relations in this 02:10 video.
Additional Features Available with Elevate
ARCHIVING
Securely back up your organization’s phone calls, meetings, chats and SMS conversations.
COMPANY MESSAGING
Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.
TOLL-FREE CALLING
Save time and money with one consolidated bill, flat rate pricing, and shared minutes across users.
MORE RESPONSIVE CUSTOMER CARE with integrated Elevate and Contact Center
ALL-IN-ONE PLATFORM
One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
A MORE INFORMED ORGANIZATION
A singular platform helps businesses cut hold times, increase call effectiveness, and improve
employees’ ability to resolve issues quickly.
Contact Center for Whenever, Wherever Customer Engagement
With our Contact Center solution, you can differentiate from the competition where it matters most – the customer experience.
Being able to provide customers with a seamless experience is a major competitive advantage. The right cloud-based contact center software allows businesses of all sizes and budgets to create efficient interactions, gain meaningful insights, and foster productive teams, ultimately leading to superior customer experience.
By moving your contact center to the cloud, you can quickly implement a reliable, secure, and full-featured solution that results in more responsive, informed, and positive customer interactions, which in turn sustainably boosts your bottom line.
Discover how Elevate with Contact Center takes your customer Service to a much higher level with this 05:14 On-Demand web demo.
The Benefits of Contact Center Software as a Service (CCaaS)
CUSTOMER-CENTRIC FOCUS
Handle customer inquiries through their preferred channels (voice, email, or chat).
SMART ROUTING
Get customers to the right customer care professionals at the right time – every time.
INCREASED INTERACTIVITY
IVRs help customers self-serve, and integrations extend contact center capabilities.
IN-DEPTH INSIGHTS
Real-time and historical data improves performance, now and into the future.
Outstanding Outreach
Enhance audience engagement with multichannel outreach capabilities.
Technology lets your business offer superior CX - Right Now
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Unified Presence & Status
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
AI-Powered Analysis
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Optimized Workforce
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
Greater Employee Productivity and Customer Experiences with Integrated Elevate and Contact Center
ALL-IN-ONE PLATFORM
One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
ADVANCED CALL HANDLING
Access advanced call capabilities within Elevate including Dial out, Callbacks, Relevant Caller Information, and Call Classifications.
GREATER FLEXIBILITY
Effortlessly give Elevate users access to call queues without needing to onboard them to a different application.
Store, Search, and Retrieve Business Communications
Securely back up your organization’s phone calls, meetings, chats, and customer interactions so the information is easy to find whenever it's needed.
Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.
This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.
The Benefits of Archiving for every Business Insurance Requirement and Regulation:
Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications, so you can easily:
ADDRESS DISPUTES AND COMPLAINTS
ENHANCE FRONTLINE USER PERFORMANCE
MAINTAIN KNOWLEDGE AND CONTINUITY
Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval:
ADHERE TO COMPLIANCE
SATISFY LEGAL OBLIGATIONS
GET DATA INTELLIGENCE AND INSIGHTS
Automatically Capture and Archive All Your Communication Data:
VOICE
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data
CHAT
Team and customer chat messages, attachments, reactions/ ‘likes’, GIFs, images, emojis, etc.
SMS
SMS messages and images
MEETIINGS
Meeting logs, recordings, public chat and notes
Add Archiving to Elevate and Contact Center
Get Archiving with Contact Center and enable your business to expertly manage customer interactions.
Team and customer chat messages, attachments, reactions/ ‘likes’, GIFs, images, emojis, etc.
Discover more by watching this quick 01:53 video: